Teams at HqO

The Customer Success Manager at HqO is responsible for managing the customer lifecycle, fostering relationships, driving product adoption, and ensuring high tenant satisfaction and retention.

Embed with Operations and DevOps to identify high-leverage problems and build production-grade LLM-powered automations, agent workflows, and internal tools. Own end-to-end delivery, drive adoption, measure impact, document systems, and extend existing deployed agents to raise company-wide AI fluency.

Own renewals and upsell for Tier 1 and strategic accounts, build executive relationships, lead QBRs, drive value realization, maintain forecasting in HubSpot, partner cross-functionally, manage contracts, and champion customer advocacy to maximize net revenue retention.