Teams at Houzz

Provide inbound phone and case support to Houzz Pro customers, resolving SaaS and subscription questions, handling cancellations/refunds, training via Zoom, maintaining KPIs, escalating complex issues, and referring upsell opportunities to appropriate teams.

Lead global SEO and AEO strategy across Houzz's consumer and B2B SaaS products. Own SEO product optimization, content marketing, technical SEO, keyword and competitor research, reporting, engineering sprints, and team mentorship. Drive organic acquisition for AI-driven search (ChatGPT, Gemini, Claude) and measure impact of initiatives.

Perform outbound outreach (phone, email, SMS, social) to home professionals, qualify opportunities, book meetings for Account Executives, maintain Salesforce, and hit pipeline and outreach metrics in a fast-paced SaaS sales environment.