Teams at Houston Zoo

Provides front-line membership service by processing sales and renewals, handling secure payment transactions, maintaining accurate member records, explaining benefits and programs, resolving routine concerns, and supporting engagement initiatives. Communicates with members by phone, email, and in person while identifying service trends and escalating complex issues. The role requires weekend, holiday, evening, outdoor, and special-event availability.

Provides administrative and logistical support for the Conservation and Education division. Coordinates program registration, guest inquiries, scheduling, facilities, meetings, communications, purchasing, invoices, supplies, webpages, and participant data. Creates dashboards, presentations, infographics, and reports to support decision-making. Serves as a professional point of contact for visitors, participants, volunteers, and staff while maintaining confidential information and supporting efficient day-to-day operations.

Leads Houston Zoo’s marketing, promotions, events marketing, and consumer insights functions. Develops integrated campaigns to increase attendance, revenue, membership, engagement, and audience growth. Oversees marketing plans, budgets, channels, consumer research, analytics, dashboards, and performance measurement. Builds and mentors a high-performing team, improves operational processes, and advises leadership on audience trends and marketing opportunities. Partners across departments, agencies, vendors, sponsors, and community organizations to strengthen brand positioning and advance organizational goals.