Teams at Housecall Pro

Own the onboarding experience for new SaaS customers, guiding account activation, adoption, product utilization, and early value realization. Serve as the primary customer contact, answer questions, troubleshoot technical issues, reinforce product value, and collaborate with Sales, Account Management, Engineering, Marketing, and Support. Identify expansion and retention opportunities, communicate customer feedback, manage onboarding timelines, and improve processes and customer outcomes through qualitative and quantitative insights.

Own the initial onboarding experience for new customers, guiding adoption and activation, troubleshooting technical issues, driving early product value, coordinating cross-functionally, identifying expansion opportunities, and improving processes through qualitative and quantitative analysis.

Own the initial onboarding experience for new customers (Pros), drive early product adoption, build relationships, troubleshoot technical issues, coordinate cross-functionally, identify expansion opportunities, and improve onboarding processes to ensure customer success and retention.