Teams at Housecall Pro

Own the customer onboarding experience for new Housecall Pro customers, guiding account activation, adoption, product utilization, and early value realization. Serve as the primary point of contact, answer questions, troubleshoot technical issues, reinforce product value, and collaborate with Sales, Account Management, Marketing, Engineering, and Support. Identify expansion and retention opportunities, communicate customer feedback, improve onboarding processes, and use qualitative and quantitative insights to enhance customer outcomes.

Own the onboarding experience for new customers, guiding account activation, adoption, product utilization, and early value realization. Serve as the primary customer contact, answer questions, troubleshoot technical issues, reinforce product value, and collaborate with Sales, Account Management, Engineering, Marketing, and Support. Identify expansion and retention opportunities, communicate customer feedback, improve onboarding processes, and use qualitative and quantitative insights to enhance customer outcomes.

Lead mobile quality strategy and scalable automation for native iOS and Android applications. Define testing, device coverage, CI/CD, release, debugging, observability, and AI-assisted testing practices. Partner with Engineering and Product to resolve complex mobile issues, establish measurable quality standards, improve QA methodologies, and mentor QA engineers.