Teams at House Rx

The Sr. Customer Success Manager is responsible for ensuring customer satisfaction through relationship management, operational oversight, and driving financial growth in pharmacy services.

Onsite entry-level role supporting daily office operations: manage inbound/outbound shipments and mail, maintain supplies and inventory, greet visitors, coordinate vendors and meetings, plan events, troubleshoot basic office equipment, and assist office leadership with projects.

Own and scale corporate IT systems including Windows/macOS endpoints, MDM, identity (Okta, Google Workspace), SaaS administration, automation (PowerShell/Bash/Python/APIs), onboarding/offboarding, endpoint security, and audit readiness. Troubleshoot complex issues, build runbooks, and partner with Security, Engineering, People, and Operations to operationalize repeatable, compliant IT processes.