Teams at House of Commons of Canada

Supports constituents with federal programs and services by managing inquiries, advocating with government departments, maintaining confidential case records, providing updates, tracking community issues, and building stakeholder relationships. The role also provides administrative, correspondence, scheduling, and reception support in a political office. It requires strong communication, empathy, discretion, problem-solving, government-process knowledge, Microsoft Office proficiency, and access to a vehicle.

Provides frontline support to constituents through phone, email, and in-person interactions. Manages incoming cases, drafts responses, organizes correspondence, maintains client files, enters and classifies data, and delivers general administrative support to a member of Parliament’s constituency office. The role also supports community outreach and helps ensure efficient office operations.

Supports a Member of Parliament’s constituency office by serving constituents, managing casework, drafting correspondence, answering calls, greeting visitors, responding to emails, and performing administrative tasks including data entry, filing, and office coordination.