Teams at Hourly.io

Provide customer support and onboarding for insurance and payroll software clients through phone, email, and chat. Manage migration data, customer accounts, troubleshooting, issue escalation, and interaction records. Build client relationships, identify concerns proactively, and provide product feedback and data-driven insights. Collaborate with product and internal teams while supporting accurate, compliant U.S. payroll operations.

Drive product strategy and execution for an insurtech and payroll platform. Translate executive vision into roadmaps and prioritized backlogs, manage the product lifecycle from ideation through launch, analyze customer feedback and market trends, collaborate with engineering and cross-functional teams, and monitor product performance metrics.

The Territory Sales Manager is responsible for generating new business by selling Hourly's solutions to SMB owners and developing referral networks. This role includes pipeline management, partner relationship development, and strategic operations oversight.