Hotelbeds Benefits Overview

Provide operational booking support across the customer journey (pre-arrival, on-stay, post-travel), resolve client issues within service levels, document cases, escalate complex issues, and contribute to a customer-centric service culture.

Support high-volume hotel contract and supplier data operations: review and upload contract data, maintain supplier profiles, validate data quality, manage workflows to meet KPIs and SLAs, collaborate with cross-functional teams, and support Supplier Integration and SRC teams.

Negotiate with suppliers and process booking amendments to increase booking profitability and reduce losses. Maintain strong supplier contract knowledge, strengthen supplier relationships, and collaborate with internal teams to improve workflows and product/service quality.