Hootsuite Benefits Overview

Build and maintain platform services, tools, and infrastructure to enable product teams. Ensure reliability, security, and scalability of cloud-based systems, automate processes with infrastructure-as-code, participate in on-call rotation, mentor teammates, and modernize the platform using technologies like Kafka and AWS.

Develop, maintain, and operate backend tools, libraries, automation, and services. Design and evolve the infrastructure platform, evaluate new technologies, reduce toil, support developer experience, run on-call rotations, diagnose distributed systems, perform maintenance and migrations, and produce documentation and demos.

Own and administer the Customer Office tech stack (Gainsight, Kantata/Mavenlink, Salesforce). Configure and optimize workflows, automations, integrations, and reporting; design end-to-end customer lifecycle workflows; drive AI-enabled automation and predictive scoring; partner cross-functionally, manage vendors, enable change management, and provide advanced system support and training to improve customer engagement and operational efficiency.