Teams at Hook (hook.co)

Entry-level commercial sales role with a structured 12-month development path toward Account Executive. Responsibilities include completing sales training, prospecting, engaging decision-makers, qualifying opportunities, joining customer calls, running discovery and demos, building business cases, and progressively owning revenue targets and deals.

Own the end-to-end customer lifecycle for SaaS accounts, driving adoption, measurable value, renewals, and expansion. Lead strategic reviews, success plans, stakeholder engagement, and commercial negotiations. Act as a product and technical expert, explain complex concepts clearly, and collaborate with Product, Engineering, and Sales. Help shape scalable customer success processes while managing multiple customer workstreams.

Own the end-to-end customer lifecycle for SaaS accounts, including onboarding, adoption, value realization, renewals, and expansion. Build strategic success plans, lead customer reviews, identify commercial opportunities, and serve as a product and technical expert. Partner with customer success leaders, executives, revenue, operations, product, and data teams while collaborating internally to deliver customer outcomes and improve scalable customer success processes.