Teams at Honeydew

Own product feedback intake and prioritization from care teams and providers, using evidence to inform roadmap decisions. Translate healthcare workflows into product requirements, support design reviews, lead launch readiness, coordinate enablement, and monitor releases affecting care operations. Build AI-powered workflows for feedback synthesis, prioritization, release tracking, and knowledge management.

Edit performance marketing, organic social, UGC, and premium brand videos for Meta, TikTok, YouTube, and Instagram. Create multiple hooks and versions optimized for retention, engagement, and conversion. Handle high-end post-production, including multicam editing, color, audio, sound design, motion graphics, and lightweight animation. Collaborate with creative and growth teams, apply performance feedback, manage assets and exports, and use AI tools to improve production speed and quality.

Own the incident queue for a digital dermatology platform, resolving L0 technical support issues, triaging tickets, and escalating complex problems to engineering with clear reproduction details. Build AI-assisted runbooks and knowledge-base articles, analyze incident trends, and improve resolution rates. Troubleshoot using logs, browser developer tools, and read-only SQL queries. The role is fully remote and supports mission-critical healthcare workflows.