Teams at HoneyBook

Own the end-to-end People Operations experience, including HR systems, benefits, payroll compliance, leave, unemployment, immigration, perks, and employee lifecycle programs. Improve processes, audit data, document SOPs, and build AI-enabled automations and insights. Partner with Finance, Accounting, IT, and Legal while ensuring multi-state employment compliance and supporting compensation, engagement, feedback, and recognition initiatives.

Provides Tier 3 customer support by troubleshooting complex issues, handling escalations, coaching Tier 1 and Tier 2 teams, and supporting members through chat, email, and phone. Acts as a product expert, owns support functions, manages projects and programs, and partners with Product, Engineering, and Customer Success to improve member experience and support operations.

Own HoneyBook’s paid social growth strategy across major and emerging platforms. Manage large budgets, full-funnel campaigns, audience segmentation, creative and bidding tests, conversion optimization, measurement frameworks, and performance reporting. Partner with Creative, Lifecycle, Brand, Product, Data, and Finance teams to drive pipeline and revenue. Present insights to leadership, monitor platform developments, and mentor junior team members.