Teams at HoneyBook

Own the full sales cycle for high-value small-business customers, including inbound and outbound prospecting, product demonstrations, lead qualification, objection handling, deal closing, and onboarding routing. Build and refine scalable outbound and sales processes, use AI tools to improve productivity, identify customer trends, and provide structured feedback to product teams.

Own the SMB sales revenue target, pipeline coverage, forecasting, CRM discipline, and close rates. Build an AI-first sales motion, establish deal stages and reporting, hire and ramp at least two account executives, and coach the team on urgency, pipeline hygiene, qualification, and deal execution. Partner with Finance on forecasting and use data to improve win rates and conversion across the sales funnel.

Own the strategy, configuration, and continuous improvement of HoneyBook’s support chatbot and related Help Center and internal documentation. Analyze resolution data, identify content gaps, prioritize roadmap investments, configure Intercom, maintain data connectors, evaluate AI tools, and build internal low-code applications. Create clear technical documentation, improve AI-assisted workflows, maintain governance, and collaborate with Member Care, Product, QA, Marketing, and other teams to improve member and support specialist experiences.