HomeWorks Energy Benefits Overview

Conduct home energy assessments, meet with homeowners through pre-qualified appointments, and recommend energy-efficiency upgrades through consultative sales. The role includes paid two-month training, hands-on work, benefits, and performance-based earning potential. No prior energy experience or cold calling is required.

Handles escalated customer complaints and complex service issues, serving as the primary resolution contact. Responsibilities include investigating root causes, coordinating with internal teams and contractors, documenting cases in Salesforce and related systems, communicating status updates, responding to customer surveys and shared inbox messages, and recommending process improvements. The role requires strong conflict-resolution, mediation, communication, organization, and multitasking skills in a high-volume remote customer support environment.

Engage community members through door-to-door outreach, explain free home energy assessments, and schedule appointments for customer acquisition. This is a soft-sale role with uncapped commission and paid training. Candidates should be comfortable speaking with strangers and may have prior entry-level sales, retail, or customer service experience. Spanish, Portuguese, or Cantonese fluency is preferred but not required.