Teams at Homesteaders Life Company

Processes and resolves new business insurance cases, responds to agents, funeral homes, and policyholders, maintains accurate policy records and underwriting notes, ensures regulatory compliance, manages daily workflows, and escalates issues when needed. The role also supports team communication, tracks production, reviews outstanding work, and contacts agents to ensure timely case resolution.

Supports end-to-end claims intake and administration by establishing claims, determining documentation requirements, processing web submissions and payments, monitoring queues, responding to inquiries, and maintaining compliant claim files. Provides backup to claims examiners and the Claims Care phone team during high-volume periods. The role also follows up with funeral homes, resolves routine issues, escalates complex matters, and completes required LOMA coursework within two years.

Receive and process policy changes, perform quality control, prepare and enter documents, assign policy numbers, reconcile new business entries and deposits, process billing and account changes, set up reinstatements and plan changes, and support general office tasks within an insurance document management team.