Teams at Homesteaders Life Company

Build, launch, optimize, and QA Salesforce Marketing Cloud journeys, automations, triggered campaigns, email, SMS, and CloudPages. Translate business requirements into segmentation, Data Extensions, queries, trigger criteria, CRM handoffs, and customer data activation. Support platform administration, permissions, compliance, troubleshooting, reporting, documentation, user training, and coordination with Salesforce, IT, and external partners.

Leads enterprise infrastructure operations across compute, storage, virtualization, backup, networking, data centers, and hybrid cloud environments. Owns architecture, reliability, capacity, security, disaster recovery, lifecycle management, automation, vendor relationships, budgeting, and cost optimization. Manages major incidents, upgrades, migrations, and maintenance while coaching infrastructure teams and contributing to IT strategy and roadmaps.

Supports end-to-end claims intake and administration by establishing claims, determining documentation requirements, processing web submissions and payments, monitoring queues, responding to inquiries, and maintaining compliant claim files. Provides backup to claims examiners and the Claims Care phone team during high-volume periods. The role also follows up with funeral homes, resolves routine issues, escalates complex matters, and completes required LOMA coursework within two years.