Teams at The Home Depot

Oversee the Pro department to drive Pro sales, service, safety, and profitability. Coach and develop associates and supervisors, manage staffing and performance, maintain on-shelf availability and merchandising, handle customer escalations and special orders, enforce safety/compliance, and collaborate with store leadership on strategy and financial goals.

High-touch, customer- and sales-facing role guiding trade credit customers through onboarding, account setup, payments, disputes, and inquiries. Manage inbound phone and email queues, collaborate with field sales to resolve account issues and expedite credit decisions, and support AR/collections processes to reduce friction and drive business growth.

Drive online merchandising and site experience for key categories by analyzing customer and site data, optimizing taxonomy, search/navigation, product content, and SEO. Translate metrics into recommendations, execute system and promotional changes, and collaborate cross-functionally to improve conversion and the customer journey.