Teams at Holland & Knight LLP

Provides on-site technical support to attorneys and staff across PCs, phones, peripherals, infrastructure, networking, AV equipment, mobile devices, and conferencing systems. Documents incidents in ServiceNow, handles escalations and outages, supports meetings and events, contributes to IT projects, and assists with office administration. The role requires strong troubleshooting, communication, customer service, documentation, teamwork, occasional travel, physical equipment handling, and the ability to work independently at office sites.

Leads Atlanta office administration, including staff supervision, recruiting, onboarding, performance management, employee relations, budgeting, facilities, business continuity, procurement, compliance, and coordination with HR, IT, accounting, marketing, recruiting, and firm leadership.

Provides on-site technical support for attorneys and staff, covering computers, phones, peripherals, infrastructure, conferencing, mobile devices, printers, networking, and audiovisual equipment. Handles escalated incidents, documents tickets in ServiceNow, responds to outages, supports projects and events, coaches junior technicians, manages vendors, and leads specialty support initiatives. Requires strong troubleshooting, communication, documentation, customer service, and independent problem-solving skills, along with the ability to travel between offices and move equipment.