Holland & Knight LLP Benefits Overview

Provides on-site technical support for attorneys and staff, covering computers, phones, peripherals, infrastructure, conferencing, mobile devices, printers, networking, and audiovisual equipment. Handles escalated incidents, documents tickets in ServiceNow, responds to outages, supports projects and events, coaches junior technicians, manages vendors, and leads specialty support initiatives. Requires strong troubleshooting, communication, documentation, customer service, and independent problem-solving skills, along with the ability to travel between offices and move equipment.

Provides on-site technical support to attorneys and staff across PCs, phones, peripherals, infrastructure, mobile devices, printers, AV equipment, and conferencing systems. Documents incidents in ServiceNow, handles escalations, troubleshoots network and office outages, supports meetings and events, assists with IT projects, and contributes to office administration. The role requires customer service, problem-solving, documentation, teamwork, occasional travel between offices, and the ability to move equipment weighing up to 50 pounds.

Supports financial systems technology by managing data frameworks, lineage, mappings, metadata, business rules, data catalogs, and quality standards. Partners with Finance, Technology, vendors, and project teams on implementations, integrations, migrations, modernization, and reporting changes. Develops testing and reconciliation strategies, performs QA and validation, analyzes defects, verifies fixes, and facilitates stakeholder workshops to resolve data inconsistencies and align technical and business requirements.