Teams at H&M Group

Provides customer service and actively sells fashion products in an H&M store. Guides customers through products, trends, loyalty programs, and omni-channel services; supports checkout, fitting rooms, garment replenishment, steaming, stockroom organization, visual merchandising, store opening and closing, and cleanliness. Collaborates with store colleagues, follows health and safety procedures, participates in training, and helps achieve sales targets while delivering an excellent customer experience.

Gère un rayon de magasin H&M afin d’atteindre les objectifs de ventes, de profits et de service à la clientèle. Supervise le recrutement, la formation, le développement et la performance de l’équipe. Planifie les horaires, les activités commerciales et les opérations en magasin, notamment la réception des livraisons, les changements de prix et la prévention des pertes. Assure le respect des normes légales, de sécurité et de H&M, et dirige le magasin en l’absence du gérant.

Creates and maintains fashion-focused visual presentations across sales floors and windows, executes floor moves, campaigns, mannequins, and customer-flow standards. Supports sales and store KPIs, trains colleagues on visual merchandising, performs opening and closing routines, manages visual materials, and promotes safety and loss prevention. The role may assume store responsibility when management is absent and may travel to support other stores.