Teams at H&M Group

Manage a store department to meet sales and profit targets: track KPIs, staff scheduling, support visual merchandising, execute store routines, prevent loss, recruit/train and develop team members, handle performance management, ensure legal and H&M policy compliance, and assume full store responsibility when needed. Provide customer service excellence and assist with store events and inventory tasks.

Manage a store department to drive sales and profit, lead and develop the department team, plan schedules, execute visual merchandising and operational routines, prevent losses, ensure safety and compliance, support inventory allocation and replenishment, and occasionally cover full store responsibilities or support other stores and trainings.

Provide excellent customer service by welcoming and guiding customers, promoting and selling fashion products, supporting OMNI services, maintaining garment care and visual presentation, operating fitting rooms and checkouts, replenishing stock, and collaborating with the store team to meet sales targets and follow store procedures.