Hisense USA Benefits Overview

Manage D2C e-commerce operations, including order processing, customer inquiries, returns, refunds, chargebacks, FedEx delivery issues, inventory, pricing, promotions, tax reporting, and finance reconciliation. Coordinate with warehouse, customer service, logistics, sales, marketing, IT, and finance teams. Maintain Shopify or similar platforms, SAP order records, product information, and performance reports while supporting bilingual English and Mandarin customer communications.

Manage demand inputs and rolling supply plans, monitor factory production and shipping status, coordinate incoming and production plans, summarize monthly forecasts, and control abnormal or overstocked materials. The role requires supply chain planning expertise, strong analytical and communication skills, advanced Excel proficiency, and the ability to coordinate stakeholders and manage multiple priorities.

Leads demand and supply forecasting, production and capacity planning, inventory optimization, and cross-functional supply chain coordination. Maintains inventory reports, monitors turnover, develops safety stock and reorder point models, assesses supply chain risks, and improves order fulfillment processes. Uses SAP, Excel, and Power BI to build dashboards, track KPIs, enhance planning systems, and provide executive-level insights and recommendations.