Teams at Hiscox

Lead European customer and market insight programs and translate findings into scalable product and service propositions. Design, pilot and launch customer‑centric offers, partner with underwriting, marketing, sales, tech and data teams, and drive insight‑led decisions across markets to improve customer experience and commercial performance.

Work within an agile squad to define acceptance criteria, plan and execute testing (functional, regression), log and retest defects, report quality and risks, and contribute to test chapter improvements and test automation efforts.

Adjudicate and resolve low-to-moderate miscellaneous professional liability claims, including litigated matters. Document files, communicate with claimants and attorneys, draft coverage/denial letters, set reserves, manage defense counsel, identify fraud and trends, and participate in claims projects to ensure timely, compliant claim resolution.