Teams at Hightouch

Provide technical customer support across Intercom, Slack, phone, and email; help users maximize platform value; interpret API documentation and SaaS integrations; collaborate with Technical Account Managers, Solutions Engineering, Marketing, Engineering, and Operations; participate in on-call support; and improve customer experiences in a fast-changing startup environment.

Provides technical customer support and helps users maximize platform value through Intercom, Slack, phone, and email. The role requires reading API documentation, understanding SaaS tools and customer data fundamentals, answering questions, troubleshooting issues, collaborating with technical account managers and internal teams, and participating in an on-call rotation. Success requires strong communication, discovery, organization, adaptability, curiosity, and a customer-focused, cross-functional approach.

Provide technical customer support and help users maximize the Hightouch platform through Intercom, Slack, phone, and email. Read API documentation, understand SaaS tools and customer data, troubleshoot issues, and collaborate with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations. The role requires strong communication, discovery, organization, adaptability, and participation in an on-call rotation.