Hightouch Benefits Overview

Lead technical pre-sales for mid-market accounts: perform deep technical discovery, design architecture and demos, run end-to-end proofs-of-concept, build technical champions, navigate complex buying committees, and advise on AI-driven data activation. Partner with AEs, Product, and Engineering to close deals and shape go-to-market for agentic AI products.

Provide technical customer support across Intercom, Slack, phone, and email; help users maximize platform value; interpret API documentation and SaaS integrations; collaborate with Technical Account Managers, Solutions Engineering, Marketing, Engineering, and Operations; participate in on-call support; and improve customer experiences in a fast-changing startup environment.

Provides technical customer support and helps users maximize platform value through Intercom, Slack, phone, and email. The role requires reading API documentation, understanding SaaS tools and customer data fundamentals, answering questions, troubleshooting issues, collaborating with technical account managers and internal teams, and participating in an on-call rotation. Success requires strong communication, discovery, organization, adaptability, curiosity, and a customer-focused, cross-functional approach.