HighlightTA Benefits Overview

Lead instructional design strategy for a B2B SaaS customer education program. Own migration from Skilljar to a custom LMS, defining requirements, instructional UX, authoring workflows, and tracking capabilities. Design technical curricula, certifications, interactive labs, simulations, and API tutorials. Partner with technical writers, product managers, engineers, developers, and subject matter experts to align learning content with product releases. Measure learner telemetry, adoption, completion, certification, and business impact.

Manages strategic B2B customer relationships across onboarding, adoption, renewals, retention, and expansion. Conducts business reviews, resolves escalated issues, identifies upsell opportunities, monitors churn risk, and collaborates cross-functionally to improve customer satisfaction and revenue. Uses HubSpot to track interactions, account health, opportunities, and onboarding progress. This is a 12-month fixed-term, remote-friendly role for candidates located and authorized to work in Canada.

Manage B2B customer relationships throughout onboarding, adoption, renewal, and expansion. Develop account plans, conduct business reviews, resolve escalated issues, identify upsell opportunities, monitor churn risk, and collaborate cross-functionally to improve retention, satisfaction, revenue, and margins. The role involves using HubSpot to track customer interactions, maintaining account updates, and conducting approximately 5–8 proactive customer meetings weekly.