HighlightTA Benefits Overview

Leads ChargeLab’s people strategy and partners with executives and managers on compensation, policies, compliance, performance management, employee experience, culture, and organizational growth. Owns scalable people processes across onboarding, development, performance, and offboarding; advises on employment matters across Canada and the US; manages employee communications and engagement initiatives; and supports leadership through coaching, difficult conversations, and cross-functional culture programs.

Provides first-line customer support for SaaS products through phone, chat, and email. Responsibilities include troubleshooting software issues, documenting and escalating tickets in Zendesk, verifying bugs, supporting assigned products as a subject matter expert, meeting SLAs, updating documentation, gathering feedback, collaborating with product and development teams through Jira, and contributing to process improvements.

Own full-funnel performance creative strategy across paid social and programmatic channels. Analyze campaign data, attribution, and creative performance to identify conversion drivers; brief and direct creative teams; develop testing matrices; research trends and competitors; and align media and creative execution with revenue, ROAS, CPA, engagement, and assisted-conversion goals.