HighLevel Benefits Overview

Engage and nurture prospective SaaS customers throughout their trials to increase conversion to paid accounts. Conduct consultative product demonstrations and support through Zoom, phone, SMS, email, and ticketing channels. Understand customer goals, explain HighLevel’s value proposition, provide technical assistance, and collaborate cross-functionally to develop solutions. Manage customer relationships, maintain consistent engagement, and translate technical concepts for nontechnical audiences.

Leads HighLevel’s product adoption strategy across customer segments and product capabilities. Analyzes funnels, cohorts, feature usage, customer journeys, retention, and churn to identify adoption barriers and prioritize opportunities. Influences product roadmaps, develops adoption metrics and business cases, and drives cross-functional initiatives spanning Product, Data, Engineering, Design, Marketing, Customer Success, Support, and Revenue. Builds feedback loops and operating models to improve activation, engagement, time-to-value, retention, expansion, and customer value.

Leads company-wide pricing, packaging, monetization, customer research, experimentation, and commercial strategy for a B2B SaaS platform. Develops pricing architecture, customer segmentation, financial models, competitive intelligence, and monetization roadmaps. Partners cross-functionally to implement and measure pricing initiatives, improve conversion, expansion, retention, gross margin, and customer lifetime value, while building the organization’s pricing and customer insights capabilities.