HighLevel Benefits Overview

The Customer Retention Specialist proactively engages with at-risk customers, addresses concerns, and works to reduce churn while supporting revenue retention through effective communication and solutions.

The role involves improving lead capture models, building backend and frontend APIs, collaborating with cross-functional teams, and ensuring high engineering standards for scalable solutions.

Lead and scale a global, remote community team to ensure 24/7 engagement and moderation across multiple channels. Define KPIs, enforce moderation frameworks, coordinate incident communications, relay product feedback to PMs, run advocacy and gamification programs, and report community health to leadership.