Teams at HighGround

Responds to emergency water, mold, and fire damage leads; assesses damage, closes inbound sales, coordinates restoration handoffs, communicates with customers, insurance adjusters, and referral partners, and maintains CRM records. The role requires on-call participation, rapid response, customer service, insurance-claim assistance, sales quota achievement, real-time paperwork, and ongoing training. Employees must pass background and drug screenings, maintain a clean driving record, and handle lifting requirements.

Develops referral partnerships with plumbing companies, insurance agents, and contractors through prospecting, networking, email campaigns, and educational events. Manages follow-up and partner relationships, promotes the company brand, tracks leads and opportunities in CRM tools, and meets enrollment, job, and revenue targets. Requires independent work, strong communication and negotiation skills, local and regional travel, and participation in background and drug screening.

Meet homeowners at scheduled appointments, assess water damage, prepare restoration scopes and work authorizations, explain payment options, initiate drying processes, and coordinate job status with customers, management, and insurance carriers. The role requires relationship-building, sales ability, documentation, comfort in confined spaces, and flexibility for overtime, holidays, and weather-related surge events.