Teams at Highbar Physical Therapy

Greet patients, manage appointment scheduling and cancellations, handle multi-line phones and intake paperwork, collect co-pays, explain insurance benefits and authorizations, assist with administrative tasks (faxing, reporting), and support therapists by relieving clerical duties to ensure smooth clinic operations.

Provide administrative leadership for a busy outpatient physical therapy clinic: train and schedule staff, manage authorizations and insurance interactions, handle patient scheduling and payments, monitor KPIs and reports, maintain facility/IT issues, and support clinic efficiency and customer experience.

Verify patient insurance, obtain authorizations and referrals, follow up with insurers, assist Patient Care Coordinators and other departments, schedule visits, and ensure accurate data for clean claims processing.