Teams at HiddenLayer

The Customer Success Manager will manage enterprise accounts, ensure customer engagement, track account health, and facilitate communication between technical teams and clients.

Sell HiddenLayer's AI security platform to federal agencies by developing account strategies, driving pipeline and revenue, leading technical and executive engagements, navigating federal acquisition and contracting, coordinating cross-functional teams, and supporting adoption, expansion, and renewals across the Intelligence Community, DoD, DHS, and civilian agencies.

Serve as pre-sales technical lead for federal customers, architecting and deploying AI security platform in SaaS and airgapped environments. Lead discovery workshops, scope proofs-of-value, build demos and POC AI apps, integrate SDKs/APIs, advise on AI/ML security and MLOps, deliver demos and written deliverables, and support onboarding and troubleshooting with Customer Success.