Teams at HICX

Provides technical support for an enterprise SaaS supplier-management platform by triaging customer queries, troubleshooting product issues, assisting Level 2 support, documenting processes, and following up on resolutions. The role analyzes malfunctions, maintains support reports, identifies customer trends, and shares feedback with Customer Success, Engineering, and Product teams. It requires strong communication, problem-solving, multitasking, help desk experience, and availability for shifting schedules supporting international customers.