Teams at HiBob

Lead HiBob’s global service partner ecosystem and develop a scalable operating model for partner-led customer implementations. Responsibilities include defining delivery standards, governance, quality frameworks, performance management, capacity planning, pricing, enablement, and partner development. The role collaborates with Professional Services, Customer Success, Partnerships, Legal, Finance, Security, and Privacy while leading and coaching a global Service Partner Success team.

Leads customer growth across the Americas by owning retention, net revenue retention, renewals, and expansion revenue. Manages and develops Account Management and Renewal teams, drives value-led selling and product bundling, and improves deal size, velocity, forecasting, and pipeline health. Uses Salesforce, Clari, MEDDPICC, and AI-driven sales tools while partnering with Customer Success, Product, and Marketing to reduce churn and create expansion opportunities.

Leads HiBob’s Americas Customer Growth organization across account management and renewals. Owns expansion ARR, upsell, cross-sell, renewal uplift, NRR, forecasting, pipeline creation, and quota attainment across the existing customer base. Develops managers and commercial teams, establishes operating rhythms, applies Salesforce, Clari, AI, automation, and MEDDPICC, and partners cross-functionally to drive retention and scalable revenue growth across the US, Canada, and Latin America.