Teams at HiBob

Own the full enterprise SaaS sales cycle, from outbound prospecting and discovery through negotiation and close. Build relationships with organizations of 1,000+ employees, manage multiple stakeholders, deliver value-based demonstrations with Sales Engineering, and maintain pipeline and metrics in Salesforce. The role also involves networking with partners and influencers, attending industry events, and collaborating cross-functionally to achieve ambitious revenue targets.

Manage a portfolio of B2B SaaS customers, driving adoption, value realization, renewals, expansion, and retention. Build account relationship frameworks, lead business reviews and success planning, identify churn risks, and develop mitigation strategies. Serve as a trusted advisor and customer advocate while collaborating with Product, Development, Marketing, and Sales. Provide product enablement, monitor customer health and KPIs, and guide clients on HR trends and workforce technology.

Manage and develop a team of customer success managers serving mid-market and enterprise SaaS customers. Build account success plans, lead business reviews, strengthen stakeholder relationships, protect renewals, drive expansion and advocacy, and reduce churn through customer health analysis. Collaborate with Product, Development, Marketing, and Sales while meeting retention and growth KPIs. Act as a trusted advisor to customers and champion their needs internally.