Teams at HHAeXchange

Leads enterprise client software implementations from planning through onboarding and adoption. Serves as the primary customer contact and trusted advisor, coordinating internal and external project teams, facilitating training and configuration, managing risks, and ensuring delivery on time and within scope. The role develops project methodologies, gathers customer requirements, supports workflow design, escalates issues, documents activities in Salesforce, and improves onboarding processes. This hybrid Bloomington, Minnesota position requires up to 10% travel.

Leads Site Reliability Engineering teams responsible for AWS and colocated hosting services, cloud infrastructure, automation, incident response, monitoring, capacity planning, security, and cost optimization. Establishes SRE and DevOps practices, guides organizational transformation, manages budgets, introduces AI-driven tools, and develops scalable infrastructure strategies supporting business growth and acquisitions. The role also partners with product teams and mentors engineering leaders.

Leads and develops a team of Inside Sales Account Executives responsible for SMB quota attainment. Duties include recruiting, coaching, refining sales processes, monitoring metrics, forecasting pipeline, driving revenue growth, collaborating cross-functionally, and providing market feedback to leadership. The role requires a hybrid schedule in Midtown Manhattan and 10–25% travel for conferences, client visits, and industry events.