Teams at HEROIC

The Tier 2 Technical Support Specialist provides expert customer support, troubleshooting technical issues, managing ticket queues, and maintaining documentation to enhance customer satisfaction and service delivery.

The Tier 2 Technical Support Specialist provides expert technical support, troubleshooting computer-related issues, managing support tickets, and ensuring a high-quality customer experience while adhering to compliance standards.

The Threat Intelligence Data Engineer designs and operates automated data collection systems for cybersecurity, focusing on discovering and indexing data from various web sources, including dark web and decentralized networks.