Teams at HEROIC

The Tier 2 Technical Support Specialist provides expert customer support, troubleshooting technical issues, managing ticket queues, and maintaining documentation to enhance customer satisfaction and service delivery.

The Threat Intelligence Data Engineer designs and operates automated data collection systems for cybersecurity, focusing on discovering and indexing data from various web sources, including dark web and decentralized networks.

Provide frontline Tier 1 technical support: diagnose and resolve common computer issues, manage ticket queues, document work, meet CSAT/QA targets, leverage AI tools, escalate complex issues to Tier 2, and work rotating shifts including weekends.