Teams at Heritage Senior Living, LLC

Provides technical support to employees through phone, email, chat, remote desktop, and in-person channels. Troubleshoots hardware, software, network, account-access, and connectivity issues; configures computers, mobile devices, applications, and peripherals; manages user accounts and access; supports onboarding, training, audio/visual technology, and technology maintenance. Documents resolutions, escalates complex issues, follows security procedures, and recommends improvements to technology reliability and user experience.