Teams at Heritage Federal Credit Union

Provides prompt, professional service to credit union members through phone, chat, and video channels. Resolves questions and concerns, facilitates transactions according to established procedures, communicates with members and staff, performs information center duties, and educates members about financial products and services. This is a part-time role of approximately 16 hours per week, with no nights or Sundays and premium Saturday pay.

Performs collection activities on delinquent consumer and mortgage loans by contacting borrowers, arranging payments, evaluating financial solutions, and conducting skip tracing. Maintains knowledge of loan products, collection policies, bankruptcy and repossession laws, and regulatory requirements. Collaborates with internal departments and external parties while supporting early delinquency and asset-loss matters.

Provides prompt, professional support to credit union members through phone, chat, and video interactions. Resolves inquiries and concerns, processes transactions accurately according to established procedures, explains financial products and services, performs basic information center functions, and communicates effectively with members and personnel.