Henry Schein One Benefits Overview

Leads customer retention strategy for DentalPlans.com, owning renewal revenue, CRM segmentation, lifecycle communications, retention analytics, forecasting, and multichannel campaigns. Partners with Product, Contact Center, and Business Insights teams to improve engagement, renewal rates, lifetime value, and reduce churn. Manages retention marketers and translates customer, cohort, and health-scoring data into actionable recommendations.

Lead analytics for DentalPlans.com to drive growth and operational improvements. Analyze acquisition, sales, engagement, retention, and billing data; build dashboards, forecasts, segmentation, and experiments; query data warehouse and product/CRM sources; produce actionable insights, advanced Excel models, and statistical analyses to inform marketing, product, contact center, and financial decisions.

Administer and enhance the Sales Cloud Salesforce implementation: design, test, and deploy native Salesforce solutions (flows, Lightning pages), maintain data integrity and reporting, support integrations and data migrations, partner with sales/marketing stakeholders to translate requirements, use AI tools to optimize workflows, document configurations, and contribute to the CRM team's agile process.