Teams at Hemiko Limited

Maintains and repairs commercial plant across heat networks, including planned preventative maintenance, fault finding, reactive callouts, safe isolation, and plant reinstatement. The role also supports site projects, root-cause analysis, equipment reliability improvements, maintenance recordkeeping, and technical support. The engineer participates in an on-call rota, communicates with clients and site teams, and contributes to health and safety improvements.

Lead origination, commercial structuring and negotiation to secure major building connections to heat networks. Build senior stakeholder relationships, develop propositions, draft heads of terms and support connection and supply agreement negotiations. Coordinate technical, commercial and delivery teams, drive local market engagement, maintain a probability-weighted CRM pipeline, and influence long-term network expansion and investment decisions.

Manage and own complaints handling and customer communications across the Customer Service function. Ensure compliance with complaints policy and regulators, coach agents, analyse trends to prevent issues, and maintain clear, consistent customer-facing templates and standards.