Teams at Hemiko Limited

Oversee full-time, on-site delivery of district heating installation works at a high-risk public seafront site. Manage safety, quality, programme, permits, RAMS, CDM compliance, subcontractors, work zones, materials, inspections, commissioning support, site records, QA documentation, environmental compliance and progress reporting. Coordinate installation crews, clients and stakeholders while maintaining public protection and ensuring works meet specifications and programme requirements.

Lead origination, commercial structuring and negotiation to secure major building connections to heat networks. Build senior stakeholder relationships, develop propositions, draft heads of terms and support connection and supply agreement negotiations. Coordinate technical, commercial and delivery teams, drive local market engagement, maintain a probability-weighted CRM pipeline, and influence long-term network expansion and investment decisions.

Manage and own complaints handling and customer communications across the Customer Service function. Ensure compliance with complaints policy and regulators, coach agents, analyse trends to prevent issues, and maintain clear, consistent customer-facing templates and standards.