Helpware Benefits Overview

Provides technical customer support through chat, email, phone, and screen sharing. Troubleshoots browser and product issues, reproduces bugs for QA, manages support tickets in Salesforce Service Cloud and Jira, monitors service KPIs, documents interactions, gathers product feedback, and escalates issues to account management, sales, billing, and engineering teams.

Serves as the first point of contact for patients by answering calls, scheduling appointments across locations, directing patients to appropriate providers and services, triaging inquiries, updating information in EHR systems, processing referrals, maintaining accurate records, and delivering empathetic support. The role requires strong communication, attention to detail, computer proficiency, multitasking, advanced English, and at least six months of customer service experience.

Perform outbound cold calls using Genesys and multi-channel outreach (email, LinkedIn) to generate qualified leads. Research accounts via LinkedIn, Apollo, and ZoomInfo, qualify prospects, book discovery meetings for Account Executives, maintain HubSpot CRM records, meet activity and meeting KPIs, and collaborate with Sales Enablement, RevOps, and Marketing to improve outreach.