Help Scout
Help Scout Benefits Overview
Compensation + Benefits
Offers 401(K)
Offers life insurance
Offers disability insurance
Offers supplemental life insurance
Offers company equity
Offers performance bonuses
Offers dental insurance
Offers vision insurance
Offers health insurance
Offers mental health benefits
Provides family medical leave
Offers generous parental leave
Career Growth + Development
Provides customized development tracks
Work-Life Balance + Wellbeing
Offers generous PTO
Provides paid sick days
Provides bereavement leave
Provides paid holidays
Offers sabbatical leave
Company Culture
Offers a remote work program
Offers diversity-based Employee Resource Groups
Recently posted jobs
Other • Professional Services • Software
Build customer-facing intelligence features end-to-end with a frontend focus using TypeScript and React. Ship production-grade LLM capabilities (RAG, embeddings, prompt engineering), ensure reliability, observability, accessibility, and stay close to customers to measure outcomes.
Other • Professional Services • Software
Build end-to-end, customer-facing AI features with a frontend center of gravity: implement LLM-backed flows (RAG, embeddings, agentic tool-calling), craft fast accessible UIs in TypeScript/React, instrument evaluation and monitoring, and own outcomes from design through production and customer feedback.
Other • Professional Services • Software
Lead the Intelligence product pillar, owning roadmap and delivery for Topics, Sentiment, CX Score, and profiles. Ship early value, define monetization and conversion, coordinate cross-pillar interfaces, partner with data and gateway teams, engage customers, and work with GTM on messaging for a net-new data product in Help Scout's Understand tier.
