Teams at Hedepy s.r.o.

Provide empathetic customer and therapist support through chat, email, and ticket resolution. Conduct proactive outbound calls to gather feedback, guide clients toward suitable therapists, and increase bookings. Manage sensitive conversations, coordinate compensation and therapist issues, maintain Czech-language content, improve AI support workflows, and identify recurring problems. Work independently in a fully remote, international customer care team.

Lead marketing growth in Poland through influencer partnerships, social media, brand activations, localized acquisition campaigns, SEO, content, and email marketing. Analyze campaign dashboards, run channel tests, and develop market strategy focused on user acquisition, search share, CPA, and brand growth. Own Polish content localization, influencer collaborations, partnerships, and awareness initiatives while coordinating with the international marketing team.

Own the HR function for a 70+ person international scale-up across nine European countries. Responsibilities include employee lifecycle management, recruiter leadership, multi-country contracts and labor-law decisions, payroll coordination, process automation, HR metrics, market expansion support, and employee and manager support. The role requires balancing hands-on operational HR, systems thinking, automation, independent judgment, and empathetic handling of difficult conversations.