Teams at Heartland Bank Australia

Maintain and manage accountability registers, policy lifecycle and governance documentation; coordinate attestations, evidence collection, FAR and regulated person requirements; prepare risk and governance reporting; track actions and stakeholder follow-up; support process improvements to strengthen governance and regulatory compliance within the bank.

Provide Line 2 oversight of operational risk across the bank by maintaining frameworks, leading RCSA and risk reviews, analysing trends and control gaps, overseeing business continuity and outsourcing risk, driving assurance and remediation, and delivering clear governance reporting and risk insights to improve resilience and risk culture.

Perform daily reconciliations of settlement and control accounts, investigate and resolve variances, maintain documentation, monitor outstanding items, partner with cross-functional teams, and support reconciliation process improvements.