Teams at HealthPartners

Provide front-desk patient service including check-in, scheduling, registration, insurance verification, co-pay collection, appointment coordination, phone communication, and clerical support while ensuring accurate demographic and financial data entry.

Provides a welcoming security presence in hospital entrances and public areas. Screens for weapons, controls access, monitors surveillance, manages lobbies and vehicle traffic, conducts patrols, documents incidents, and responds to emergencies. Uses customer service and de-escalation strategies to mitigate disruptions, assists visitors, and collaborates with Security Officers, Guest Services, and Patient Care teams.

Provides advanced hospital security support through patrols, security system monitoring, incident response, investigations, documentation, and policy enforcement. Serves as an on-shift leader and primary Field Training Officer, mentoring and evaluating Security Officers, delivering operational training, and supporting academy curriculum. Leads responses to high-risk incidents, behavioral health events, alarms, and emergencies while coordinating interventions and ensuring sound use-of-force decisions. May conduct mobile patrols and response across multiple healthcare sites.