Teams at The Health Management Academy

Leads and develops an 8–12 person Member Development Representative team responsible for pipeline generation, outreach, conversion, and revenue performance. The role owns hiring, onboarding, coaching, retention, KPI management, CRM discipline, sales process improvement, and performance reporting. It partners with Sales, Marketing, and Sales Operations to improve messaging, tooling, campaigns, productivity, and customer acquisition. The position is hybrid and based in Arlington, Virginia.

Leads customer success and industry partnership relationships for healthcare members and Signature Partners. Owns satisfaction, engagement, retention, onboarding, strategic planning, partnership workplans, executive touchpoints, forum integration, renewal risk, and renewal processes. Facilitates webinars, networking sessions, and executive meetings while coordinating internal stakeholders to deliver measurable member and partner value.

Leads day-to-day operations for Nursing Catalyst Labs cohorts, including content planning, member engagement, event recruitment, logistics, presentations, and facilitation. Builds relationships with nurse managers, sponsors, health systems, and nursing leaders while coordinating with internal teams. Supports product strategy, sales, marketing, and operations. Requires strong project management, healthcare content development, client engagement, and virtual and in-person facilitation skills.