Teams at HeadSpin

Perform deep functional, exploratory, and customer-focused manual testing for new features and production issues. Create test plans, validate backend data and file integrations, reproduce customer issues, perform regression and workflow validation across distributed systems, assist UAT, support hot fixes, and demo fixes to stakeholders. Coordinate with automation engineers and learn automation with AI tooling.

Execute deep functional, exploratory, and customer-focused manual testing, create test plans and traceability, validate backend data and file integrations, capture evidence and defects, perform regression/feature/UAT testing, validate documents and compliance workflows, support frontline hot fixes, and coordinate with automation engineers while learning automation/AI tooling.

Provide Tier-2 technical support for mortgage services: troubleshoot web and networking issues, analyze SQL and error logs, manage service connections and XML mappings, communicate with stakeholders, prioritize incidents, and promote security and quality.