Teams at HCTec

Provide remote and on-site technical support for hardware, software, and networks; troubleshoot issues; manage user accounts and permissions; perform maintenance, backups, and updates; assist with deployments; maintain documentation and rotate 24/7 on-call support while traveling to local client sites.

Support HR operations and manage office administration. Lead onboarding and provisioning, maintain HRIS records, support compliance and HR reporting, manage travel/expense platform, coordinate meetings/events and front-desk duties, oversee supplies/vendors, and assist with employee relations and ad-hoc HR projects.

The IT Support Analyst provides technical support for hardware and software issues, manages user accounts, and troubleshoots complex problems while maintaining a knowledge base.