“My favorite thing to do is get people on my team promoted,” said Technical Support Supervisor Blake McCardell. Luckily for McCardell, a culture of support and growth at HCSS offers plenty of opportunities for him to help his team succeed. “Setting a goal, taking action, overcoming obstacles and celebrating success make being a leader so rewarding,” he said. “To see efforts bear fruit and for individuals to attain goals — nothing beats that feeling.” For talented tech professionals looking to find a place to advance their careers, leaders at HCSS are ready to amplify their team’s talent and help enhance their skills.
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At a glance
01
SPORTS ON SITE
Employees can enjoy a covered basketball court and soccer field to sweat off the stress of the day.
02
CANINE-FRIENDLY
HCSS offers on-site dog kennels, a dog park and enclosed areas for safe pup playtime.
03
FLEXIBILITY FIRST
HCSS is a hybrid workplace with flexible, employee-friendly policies.
04
TEAM MEAL
Every Wednesday, the HCSS team gathers to share a catered lunch and hear important company updates.
Featured employees
Continuous Learning
Designing a Dream Career
“HCSS encouraged me to never stop learning,” Software Development Manager Janmy Saludo told Built In. Since joining the company, HCSS programs have helped Saludo pursue a master’s degree and to explore new possibilities in her career through a UX management certification. Today, Saludo puts those skills to use as she leads the UX design team and aligns with a cross-functional team to continue to grow design standards and systems across HCSS. “It’s an amazing opportunity to elevate design thinking throughout the organization while positively impacting our products,” she said.
Janmy Saludo
Software Development Manager
Allow yourself to make mistakes. Rather than fearing failure, expect the mistakes and use them to help you grow in your craft.
Empowering Employees
Supportive Development
Blake McCardell
Technical Support Supervisor
Technical Support Supervisor Blake McCardell credits both formal and informal mentorship with helping him grow into the leader he is today. HCSS’ supervisor development course guided him through introspective work while reflecting on his identity and leadership goals, a process that was mirrored by how his own managers supported his growth, including one mentor who helped him understand his own leadership style. “He didn’t tell me to copy-paste his skills,” McCardell said. “He encouraged me to take on challenges, implemented my ideas and ensured my thoughts were heard.”
Every manager has challenged me to go the extra mile when they discovered that my ultimate goal was leadership.
Be Yourself at Work
Fostering Fun and Building Community
“Our ethos extends beyond company achievements — we genuinely root for each other's victories,” Customer Success Specialist Rodney Curvey said. For Curvey, that commitment to personal growth and support comes to life when the team comes together outside the usual work day, whether at the annual Fourth of July cookout or enjoying recreational facilities on-site at HCSS. “Our amenities foster camaraderie and fun,” he said. “These opportunities for recreation and interaction make our workplace truly special and enjoyable.”
Rodney Curvey
Customer Success Specialist
We share a deep commitment to personal growth and collective success.
The Customer Success Analyst will manage customer renewals and account growth, focusing on the Low customer segment. Key responsibilities include ensuring timely renewals, monitoring customer health via Gainsight, creating IQLs for cross-selling opportunities, and collaborating with the Product Adoption lead. The role also involves escalating churn risks and recommending automation improvements for efficiency.
The Customer Success Specialist will manage renewals and foster growth for medium-sized customer accounts. Key duties include escalating renewal issues, monitoring customer health through Gainsight, leading product enablement activities, and creating individual qualified leads. The role also involves collaborating with the product enablement lead to ensure customers receive maximum value from HCSS products.
The Technical Support Analyst provides exceptional customer service through various communication channels, acts as a liaison between customers and internal departments, learns HCSS products extensively, documents support interactions, and strives to exceed departmental expectations to ensure customer success.
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