Teams at HCM Unlocked

Provide day-to-day HR administration and operational support across multiple client accounts in a fractional HR services model. Manage onboarding/offboarding, compliance, LOA, policy and SOP development, performance management, HRIS support, and low-risk investigations. Serve as client lead, build client relationships, coordinate with project and account teams, coach managers on employee relations, train other HR Specialists, and identify process improvements to enhance service delivery and client satisfaction.

The Client Relationship Manager ensures client satisfaction and retention by advocating for clients, managing relationships, and delivering strategic account management.