Teams at Hawthorne Residential Partners

The Customer Experience Solutions Specialist optimizes multifamily technology platforms and CX programs to enhance resident experiences and operational efficiency while managing customer insights and collaboration with cross-functional teams.

Oversee financial, operational, and cultural performance of a portfolio of apartment communities. Conduct site visits, coach Community Managers, drive occupancy and NOI growth, manage budgets and renovations, ensure compliance, and support talent development and resident experience.