Hatch Benefits Overview

Develop and execute B2B content and organic social strategies across the buyer journey. Write, edit, and deliver content for web, campaigns, search, email, social, customer stories, video, events, and executive thought leadership. Establish messaging frameworks, SEO programs, editorial standards, and social calendars; manage agencies and community engagement; create multimedia narratives; and use performance data to improve traffic, engagement, conversions, leads, and pipeline influence.

Own technical discovery, demos, integration scoping, and implementation for complex customer accounts. Evaluate APIs and system constraints, assess integration feasibility and risk, produce technical scope documents, and lead handoffs and deployments through go-live. Monitor integration health, onboarding quality, and data accuracy while communicating tradeoffs to Sales, customers, Product, and Engineering. Use SQL to analyze deal complexity and onboarding performance, and maintain discovery processes and QA standards.

The Solutions Architect supports complex sales and implementations by leading technical discovery, evaluating CRM and API integrations, scoping technical complexity, delivering demos, and producing onboarding specifications. They own technical execution through go-live, collaborate with engineering, product, operations, account management, and sales, monitor integration health and onboarding performance, and communicate risks and tradeoffs. The role is hybrid in San Francisco and requires hands-on involvement across deals and deployments.