Hastings Direct Benefits Overview

Manage a portfolio of non-fault motor claims to recover costs from responsible parties. Communicate with customers and third parties via phone, webchat and written correspondence, investigate liability, set reserves, process payments, progress and close claims, escalate fraud, and meet individual and team KPIs. Receive full training and can progress to handle complex claim types.

Lead test planning, create and manage release test schedules, develop and automate web/portal/API test suites, coordinate UAT and defect triage, maintain test environments, perform manual and exploratory testing, and report test execution status to stakeholders.

Lead coordination and delivery of underwriting rating algorithm changes. Own rating integrity, manage backlog and roadmap, coordinate Risk Pricing, Engineering, Testing and Release, provide technical oversight of Python-based rating logic, ensure governance, continuous improvement, and embed learnings from incidents to protect predictable, high-quality delivery.