Hastings Direct Benefits Overview

Lead Hastings' Colleague Assurance capability for customer-facing operations. Set assurance strategy, governance and standards; build a high-performing assurance team; shift to data-led, outcome-focused QA; drive risk-based prioritisation, calibration, accreditation and stakeholder challenge to improve customer outcomes and assurance confidence.

Lead design, build, and maintenance of Snowflake and Azure enterprise data platform. Manage platform engineering, quality, governance and CoE; oversee production ETL/ELT pipelines, security, data quality, lineage, observability, CI/CD, cost control, and stakeholder-aligned delivery across the CIO organization.

Investigate and resolve customer complaints about motor claims in line with company policies and FCA regulations. Deliver excellent customer service across contact types, own complaint outcomes, document investigations, meet KPIs, and contribute to root-cause analysis and process improvements.