Harvey Benefits Overview

Own renewals, expansions, retention, and adoption across a high-volume enterprise account portfolio. Lead scaled customer engagements, QBRs, value reviews, and enablement sessions; monitor customer health and adoption data to identify churn risks; advise customers on integrating AI solutions into workflows; and collaborate with Sales, Product, and Legal Engineering on customer insights, roadmap influence, and scalable success processes.

Build Harvey’s presence in Japan by advising law firms and in-house legal teams on AI adoption. Lead onboarding, training, enablement, and customer engagement; identify adoption barriers; support expansion and renewals; translate Japanese legal-market needs into product feedback; and create localized customer-facing content. The role requires a qualified Japanese lawyer with complex legal experience, Japanese and English fluency, and strong presentation and executive relationship skills.

Leads end-to-end video production for campaigns, social series, product storytelling, event coverage, and customer narratives. Coordinates briefs, budgets, schedules, agencies, crews, vendors, shoots, executives, post-production, platform deliverables, and asset management. Manages multiple fast-turnaround projects while building scalable production processes and maintaining stakeholder alignment. Regular travel is required for shoots.