Teams at Harris & Harris

Leads enterprise AI applications and operational effectiveness across contact center operations. Owns AI use cases, ROI, automation roadmaps, virtual agent improvement, workforce optimization, technology deployment, vendor partnerships, and continuous improvement. Builds business cases, monitors performance metrics, drives change adoption, and leads distributed teams while collaborating with IT, Analytics, HR, Quality, and Product stakeholders.

Analyzes client data to identify patterns, trends, exceptions, and process improvement opportunities. Responsibilities include compiling daily reports, collecting and cleaning data, reviewing performance indicators, resolving data issues, recommending improved data-management methods, and presenting findings to company leaders. The role requires strong analytical ability, attention to detail, communication skills, proven data analyst experience, and advanced Microsoft Word and Excel proficiency.

Manage IT projects from initiation through deployment and transition to maintenance. Responsibilities include developing project deliverables, managing resources, schedules, budgets, risks, incidents, and changes, monitoring progress, resolving issues, reporting to leadership, coordinating stakeholders, and improving project-management processes and tools. The role also supports IT implementations, data transfers, compliance requirements, disaster recovery, and business continuity.